Does explaining this process to a family feel a little complicated or unnecessary? Learn how to share the importance of self-confirming shifts.
As a caregiver registry owner, your team probably has to explain your operating model and procedures over and over again. This doesn’t have to feel repetitive, especially when you and your team can truly articulate the value and the “why” about how you do things.
Read on to learn how you can explain the value of a registry model of care and why they should confirm their own shifts. You’ll learn:
- Why clients and families should choose the registry model
- How technology plays a role in quality care
- The value of confirming their own shifts
Why clients and families should choose the registry model
Cost
The costs of home care consistently climb, and with this year’s Activated Insights report, the caregiver turnover rate has climbed to 79%. That’s the highest it’s been in five years!
Odds are that most clients have experienced caregiver turnover within their own homes. Help your clients conserve costs while improving the quality of their care.
Trust and dependability
It’s hard enough to come to terms with the need for a caregiver in your loved one’s home.
It’s another story explaining why their primary caregiver isn’t coming back, and nearly impossible to predict how the next one will be.
Enable your clients to choose a caregiver that fits their needs using their own merits. They can develop their own process that they trust.
Control
With the registry model, clients and families are in charge of the selection process.
Instead of an agency selecting a caregiver for them, they can use their own criteria—including budget—to find the right caregiver for their unique situation.
Poor alternatives
Families who are reaching out to you for support want a good experience, and oftentimes, the way that traditional home care agencies operate don’t work for every situation. With caregiver registries being more affordable, this can enable families to receive care for longer along with continuity of care. Clients and families get the best of both worlds in this case, finding a vetted caregiver while maintaining control.
No middleman
One of the most common complaints that home care agencies receive is that they have to work with a middleman to share:
- Care updates
- Schedule changes
- Grocery lists
Working with a registry eliminates that first step, allowing families to work directly with the caregiver who is in their loved one’s home every day.
READ MORE: What Are The Benefits Of Using A Caregiver Registry Over
A Private Duty Home Care Company?
How technology plays a role in quality care at home
Registry management systems and other technology platforms can’t replace humans in the healthcare industry, but it can enable higher-quality care.
Ally’s system, for example, creates face sheets to help families and clients decide which caregiver would be the best fit for them. Alternatively, the decision would be outsourced to an agency, or families would be making a decision blindly. Neither of those options is ideal for such a deeply emotional and impactful service.
Not only that, but technology can give families secure and never-before-seen visibility into the care process. They can see who is scheduled for a shift, confirm shifts, and access a knowledge library. Learn more about Ally’s Family Room functionality here.
Without technology, families who utilize a caregiver registry would use paper timesheets to track and monitor care quality, schedules, and share information. This makes it harder to stay up to date or make changes to a care plan. Or, to make a last-minute schedule change.
Technology helps to keep families, clients, and caregivers on the same page—giving all parties control over how they work together.
READ MORE: Home Care Compliance 201: Clients
The value of confirming their own shifts
Maybe you’ve faced some pushback or an eyebrow raise when telling clients (or family members) that shifts have to be confirmed. Yes, it’s an extra step, but here’s a quick and dirty guide to explaining the value:
- Caregiver registries cannot play any form of a supervisory role; that includes overseeing schedule creation and changes. Confirming shifts on their own keeps the business model running in the correct way.
- It gives family members and clients control. When a doctor’s appointment comes up or a cancelation needs to happen, families retain control over confirming shifts so that a caregiver doesn’t show up when they’re not supposed to.
- It gives caregivers peace of mind. Caregivers depend on work to make their living, and when shifts are individually confirmed by a family member, they know they can show up to work without worrying that they’ll be sent away. This builds positive rapport and trust, furthering the development of a long-lasting caregiver-client relationship.
We hope that this helps you to better articulate the value of self-shift confirmation. It doesn’t have to feel like an extra step when there’s a benefit for everyone involved.
Share the value of your registry with an Ally on your side.
There are a lot of reasons to choose a registry for a loved one’s care, and hope that at least one of these value propositions gets added to your elevator pitch to families.
If you need one more, switching to Ally for your registry management system can be a game-changer for your clients. With electronic visit verification and two-way messaging systems built into the platform, you can keep everyone connected (while staying out of the kitchen).
Stay within your registry’s regulations while supporting the continuation of your operations using Ally. Schedule your demo today.
