You opened a caregiver registry to not just give back to your community through high-quality caregiver matches, but also to make a sustainable business.
In this article, we’ll go over:
- Passing off technology costs to families
- Emphasizing the use of communication tools
- Automated payment processing
Pass off technology costs to families.
One of the best things you can do during a period of high client volume in a caregiver registry is making sure that you incorporate technology costs into your referral fees.
“We encourage caregiver registries to embed technology costs into their fees because it’s through these platforms that they are matched with caregivers; they can communicate directly with caregivers; they can initiate payment,” Julio Barea, head of sales. “It’s through technology that these clients and families are able to be matched with the right caregiver.”
READ MORE: How Ally Can Benefit Existing Home Care Clients
[and How It Can Be No Cost To Your Home Care Registry]
Emphasize the use of communication tools and automation.
As a registry owner, you’re likely used to managing support calls and ensuring client satisfaction. This, however, can cause issues in the eyes of regulatory bodies.
Instead of triaging support and customer service calls, make sure that you direct families to communicate with their caregivers. Not only does this save your office a step, but it also keeps issues at the appropriate level.
VIP America wanted to digitize their caregiver onboarding process and because they fight “hard for every single caregiver they can refer, as they find themselves in the middle of a caregiver shortage.” Since automating the application process, VIP America has been able to capture and retain caregivers they refer.
Technology has given business owners the power to add another layer to their Eisenhower Matrix: do, delegate, delete, defer—and now: automate. Delegating a task doesn’t have to mean going to a fellow team member, let technology do the hard work for you.
Automate payment processing.
How much time does your team spend on billing and collecting? If you’re having to follow-up with families for payment, make a switch to a system that automatically draws payment.
Not only does this save your billers time each week, but it gives you the bandwidth to rearrange and rebuild your team to focus on sales and marketing efforts. Spend more time getting new clients and referral sources—not getting paid what you rightly deserve.
Feature Plug: Ally is a registry management system that includes third-party payment processing while also issuing checks to caregivers on your behalf so your company name isn’t there. This creates a payment barrier that makes it easier for you to defend your model of care to the DOL in the event of an audit.
Maintaining regulations at scale.
Whether you have one client or 50 clients, regulations need to be met. Stay in regulations and maintain your status at-scale with a system that’s purpose-built for caregiver registries.
Ashley Skipper and her team at VIP America chose Ally because they were tired of “approving time sheets or paying caregivers directly.” Instead, “Ashley and her team are able to lean on Ally as a compliance barrier, separating VIP America from its contractors.”
The regulatory landscape for caregiver registries is constantly changing. Being able to maintain good standing should be a priority for the entire lifecycle of a registry.
“Ally’s platform is a model for all to follow that doesn’t require retrofitting or adapting, giving registry owners the ability to seamlessly implement their operations on day 1. As a company also equipped to support larger franchises and corporations, we can help support your growth—and compliance—at scale,” Julio Barea, head of sales.
Ready to switch to a management system built for your caregiver registry? Contact us today.
