Your registry is an essential connector to needed services for clients and their families. Your influence extends beyond just connecting people. It’s so much more than that.
Learn how you can improve and develop relationships with families through technology:
- Transparent communication channels
- Secure data management
- Maintain compliance with local, state, and federal regulations
- Feedback systems
Transparent communication channels
One key component that differentiates caregiver registries from traditional home care agencies is the hiccups or gaps in communication. Not only is communication a key factor in caregiver turnover—it can also be a trigger for clients choosing to go with another agency.
The benefit of caregiver registries is giving families complete transparency and control over their family’s care experience.
Ally is the first purpose-built registry management software and gives families the ability to:
- Message caregivers directly
- Coordinate care planning
- Verify visits electronically using EVV
- Negotiate scheduling and pay rates
- Make care plan or last minute visit changes
- And more.
Jeffrey Mannel, Founder and CEO of Atlee Care, shared “We couldn’t do this without Ally’s registry management platform. The ability for caregivers to use EVV and clock-in and clock-out has been invaluable. The ability to use the app, and text back and forth when there’s an emergency is great. Ally specifically, is the platform we use the most right now for our central operations.”
Secure data management
Not only is it hard to trust having a company come in to take care of a loved one, another consideration is how safely or securely their information will be stored.
Caregiver registry best practices maintain a lot of boundaries about information sharing—which we’ll cover in the next section—but that adds an extra layer of security and trust for registries to maintain and reassurance for families.
Using a platform that maintains HIPAA compliance and secure storage (via specific user permissions, etc.) can protect you against cyberattacks like UnitedHealth Group’s cyberattack earlier this year. Events like this are a helpful reminder to be careful when vetting new (and existing) vendors to ensure that they handle your information properly, and in turn, provide families and clients a layer of reassurance.
Stay in good standing with regulations.
Staying on top of regulations is a key priority for many of our customers. Not only that, but it’s a top concern for families in a different way. Families want to make sure they find the best registry to match their loved one’s needs, and that also means finding a company that knows how to stay on top of local and federal regulations from the top down.
How does compliance impact families? In the case of Nurture Care, this meant eliminating caregivers as the middle man for payment collection.
They were feeling the pains of relying on caregivers to pay their referral fee. The Nurture Care team wanted to find a solution that alleviated that burden and compliance risk and made operations easier.
READ MORE: Ally Enables Caregiver Registry to Feel
Prepared when Hit with an Unexpected DOL Audit
And in implementing Ally, Nurture Care found a solution that kept their records secure and helped them pass a surprise audit. Staying in regulations isn’t just good business, it’s helping families feel more secure and trusting in using your services.
Feedback systems
One last best practice that helps registries build relationships with families via technology is the use of feedback systems.
In traditional home care agencies, caregivers and clients may share feedback to the office that never get actioned on. With a registry, caregivers and families as well as clients can directly confront and move forward from issues with a consistent feedback loop. Using two-way communication systems not only foster transparency but a dynamic of consistent improvement.
From the way that a caregiver does the laundry to driving a vehicle, each of these processes needs to be tailored for each client. Through respectful feedback sharing, this open communication forum can help families foster trust and build deep, long-term relationships with the caregivers that provide care to their loved ones.
Use a registry management system built for your business model while helping families trust you.
Are you using a management system built for traditional home care agencies? There are numerous loopholes and fixes that you need to make in order to make them work for you.
Using a platform purpose-made for caregiver registries not only makes it so much easier to maintain regulations but also to give families the visibility they need—without bringing too much visibility in-house (where it doesn’t need to go).
Looking to try a new platform? Switch to a user-friendly system that helps you build trust and rapport with families and giving them the control and peace of mind they need. Try Ally today.
